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The UtilityOne platform is made up of 11 modules. For
convenience, they are organized into suites: basic, advanced, and
deluxe. You may select one of the suite options or mix and match
from among the modules.
Below you will find a description of the standard functionality
for each module. Each module can be customized and tailored to fit
your unique needs.
Basic Suite
These three modules form the core of our offering and are
included in the Advanced Suite and Deluxe Suite.
Customer Sign-Up
Facilitates your
customer's ability to sign-up and access on-line services, product
information and to create an online, passworded ID/account.
Bill Presentation (to
Customers)
Customer can view bill summary, detailed
charges and their billing history.
Customer Center
Allows customers
the ability to update their contact information and payment
preferences coupled with FAQ and Customer Service
selections.
Advanced Suite
The Advanced Suite adds to the Basic
Suite three modules to improve your back office support.
Customer Management
Allows
Customer Service Representatives access to all customer
information in a secure environment, utilizing the same screens
and format that customers see, with extensions for more complex
functions.
Promotion Management
Provides
the ability to create customer and product promotions on-line that
flow through Customer Sign-Up and Billing and to manage
promotional changes as they occur.
Content Management
Ability to
update and enhance the look and feel of the Internet presence and
data content, including all correspondence with customers such as
emails.
Deluxe Suite
This complete package contains the six modules that make up the
Advanced Suite and supplements them with
five modules that both ensure a seamless customer experience and
provide robust customer support and management tools.
Billing
Creates billing records by
applying rate schedules, processing complex exceptions,
calculating applicable taxes and applying promotional allowances
to generate Invoices and send email “bill ready” notifications to
customers.
Payment Collections
Enables
electronic funds transfers, integrates third party systems for
fraud protection, tracks account balance, highlights delinquent
accounts, provides data to basic A/R reporting and forwards past
due accounts for collection processing by third party.
Usage Collection
Collects
customer’s load history including periodic adjustments and
validates information received.
Provisioning
Passes information to
enable products/services including the collection of information
needed to perform third party verification of choice, notification
of missing/incomplete data and notification of successful
provisioning.
Supply Management
Retrieves and
applies dynamic load profiles to derive interval load information
from monthly usage and, transmits meter list and load profiles to
third parties for reconciliation with their load history. Provides
graphical presentation of load data for settlement
purposes. |
