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reduce customer service costs

 

Nationwide, utility customers spend about $350 billion on energy. Utilities spend about $35 billion to manage billing those customers.
Killen & Associates

 
 

A live call to a Call Center costs approximately $4, compared to online services of only a few cents.
PowerValue

 

save time

 
 

bottom line savings

 

It costs $1.25 to print, process and send a bill through the mail compared to $0.40 to process an electronic bill.
Chartwell

 
 

Internet use has reached 60% in the United States. As of January 2001, about 162 million people had home Internet access, while 41 million used the Internet in the office.
Neilsen NetRatings

 

create Internet presence

 
 

improve customer service

E-commerce in the energy sector is expected to reach $170 billion in 2003.
Utility Business

 
 
 

UtilityOne™ provides a flexible, integrated platform for utilities to better serve their customers online. Learn more.